WHAT IS DERKALT?
DERKALT is a design house. Each piece begins as a story, from nature, from human engineering, or from the universe, and is then built into an object you can keep. The artwork comes first; the garment, print or case carries it.
IS THERE A LOGO ON THE GARMENT?
Please refer to the images and details of the specific garment for artwork, branding and label placement.
HOW ARE PIECES MADE?
DERKALT pieces are made to order. T-shirts are produced in Türkiye and shipped directly to customers in Türkiye. Phone cases and art prints are produced in the United States. At launch, all products are offered for sale only in Türkiye.
WHAT ARE THE TEES MADE OF?
Please refer to the specific T-shirt's product details for its fabric, weight and fit. Specifications are specific to each garment.
HOW LONG DOES PRODUCTION TAKE?
Production time depends on the product, selected variant, production partner and order volume. For information about a specific piece, contact contact@derkalt.com before ordering.
HOW LONG DOES DELIVERY TAKE?
Production and delivery are separate stages. Delivery time depends on the shipping origin, destination and carrier. International shipments may also be affected by customs clearance. Contact contact@derkalt.com for information about your destination before ordering.
WILL MY ORDER ARRIVE IN ONE SHIPMENT?
Not always. An order containing several products may be produced in different locations, so items can arrive separately with different tracking numbers. This is normal and does not mean something is missing.
WILL I PAY CUSTOMS OR IMPORT TAXES?
Orders crossing international borders may be subject to customs duties, import taxes, VAT or GST, brokerage and handling fees imposed by the destination country. Unless stated otherwise at checkout, these are not included in our prices and are payable by you on import.
DO YOU PROVIDE TRACKING?
Yes. Tracking is sent by email once your order ships, where tracking is available. It may take some time to become active after the carrier receives the shipment.
CAN I RETURN AN ITEM?
You may request a return within 14 days after your item is delivered. Contact us at contact@derkalt.com before returning an item. Return eligibility and conditions are described in our Return & Refund Policy. This policy does not limit your rights under applicable consumer protection laws.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please inspect your order when you receive it and contact us immediately at contact@derkalt.com if an item is defective or damaged, or if you received the wrong item.
CAN I CANCEL MY ORDER?
You can request cancellation or removal of items from your order for 15 minutes after the order is placed. To start a cancellation request, contact contact@derkalt.com. Whether requests are accepted depends on our Return & Refund Policy and your rights under applicable law.
WHAT SIZE SHOULD I ORDER?
Use the size table and fit information in the specific T-shirt's product description. Measurements are provided in centimetres. Compare them with a garment you already wear rather than relying on a universal sizing rule.
WHAT IS THE ARCHIVE?
The Archive is a permanent record of retired DERKALT designs and the stories behind them. It traces the evolution of the design house. Designs have no fixed edition quantity.
HOW DO I REACH YOU?
Email: contact@derkalt.com
Phone: +90 850 303 26 97