Shipping policy

DERKALT — Shipping Policy

Effective Date: October 2026

At launch, all DERKALT products are offered for sale only in Türkiye. Every order is treated as a considered object, and we aim to handle its journey with the same care as its creation.

PRODUCTION & FULFILLMENT

DERKALT pieces are made to order.

T-shirts are produced in Türkiye and shipped directly to customers in Türkiye. Phone cases and art prints are produced in the United States and shipped to customers in Türkiye.

Products may be produced, prepared and shipped through specialized production, fulfillment and delivery partners.

Production time depends on the product, selected variant, availability, order volume, production capacity and other operational conditions.

For information about a specific piece, contact contact@derkalt.com before ordering.

Production and delivery are separate stages. An order being placed does not mean that it has already been shipped.

ESTIMATED DELIVERY TIMES

Delivery time depends on the product, shipping origin, destination, carrier, customs processing and other operational factors.

T-shirts are shipped from Türkiye. Phone cases and art prints cross international borders and may require customs clearance before delivery in Türkiye.

Any delivery estimates provided are estimates only and are not guaranteed delivery dates.

Actual delivery may take longer due to customs clearance, carrier delays, peak periods, weather, operational disruptions, governmental actions or other circumstances outside DERKALT's reasonable control.

Where available, the estimated delivery timeframe shown during checkout or in your order confirmation may provide more specific information for your order.

For information about delivery to your address, contact contact@derkalt.com before ordering.

SHIPPING COSTS

Shipping charges are calculated according to the product, destination, fulfillment location, shipping method and other applicable factors.

Any applicable shipping charge will be displayed during checkout before the order is completed.

Unless expressly stated otherwise at checkout, shipping is not free and is not included in the product price.

Different products within the same order may be subject to different shipping charges where they are fulfilled separately.

TRACKING

Once your order has been shipped, we will provide tracking information by email when tracking is available.

Tracking information may take some time to become active after the carrier receives the shipment.

Tracking availability and the level of tracking information provided may vary by destination, carrier, shipping method and fulfillment location.

CUSTOMS, IMPORT TAXES & OTHER CHARGES

Orders shipped across international borders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, handling charges or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in DERKALT's product or shipping prices and may be payable by the customer upon importation.

Customers are responsible for complying with applicable import requirements in their destination country.

We recommend reviewing local customs and tax requirements before placing an international order.

Customs charges and import requirements may vary depending on the destination, product, declared value, fulfillment location and applicable local regulations.

SPLIT SHIPMENTS

An order containing multiple products may be produced and shipped from different production or fulfillment locations.

As a result, items from the same order may arrive separately and may have different tracking numbers.

This is a normal part of our fulfillment process and does not necessarily indicate that an item is missing.

If an item appears to be missing after the relevant tracking information indicates delivery, please contact us so that we can investigate the shipment.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges or other costs may apply where permitted by applicable law.

Please contact us as soon as possible if you need to correct an address after placing an order.

We will make reasonable efforts to assist, but changes may not be possible once an order has entered production or shipment.

DELIVERY DELAYS & EXCEPTIONAL EVENTS

Delivery estimates are provided in good faith and may be affected by circumstances beyond DERKALT's reasonable control, including customs processing, carrier disruptions, severe weather, natural disasters, strikes, governmental actions, technical failures, international transportation disruptions or other exceptional events.

Where a shipment is delayed, DERKALT will provide reasonable assistance in investigating the shipment with the relevant production, fulfillment or delivery provider.

A shipping delay does not by itself remove or limit any mandatory consumer rights that may apply to your purchase.

LOST, DAMAGED OR UNDELIVERED SHIPMENTS

If your order appears to be lost, damaged or undelivered, please contact us with your order number and any available tracking information.

We will work with the relevant production, fulfillment or carrier partner to investigate the issue and determine an appropriate resolution.

Where an item arrives damaged, defective or incorrect, please also refer to our Global Return & Refund Policy for the applicable process and consumer remedies.

SALES DESTINATION & CROSS-BORDER FULFILLMENT

DERKALT is a business established and operated in Türkiye. At launch, all products are sold only to customers in Türkiye.

T-shirts are produced in Türkiye. Phone cases and art prints are produced in the United States.

The country from which an order is produced or shipped may therefore differ from the customer's destination country.

Cross-border shipments may also be subject to destination-country requirements concerning customs, taxation, product compliance, importation and delivery.

PRODUCT & SHIPPING AVAILABILITY

Product availability may change as designs enter or leave the current offering. This does not affect the fulfillment of orders that have already been accepted.

Shipping availability may vary by product and destination.

DERKALT may restrict or suspend shipping to certain countries, regions, addresses or products where required by law, carrier restrictions, operational limitations, sanctions, customs requirements or other legitimate circumstances.

The destinations and shipping methods available for your order will be indicated during checkout where applicable.

CONTACT

For questions regarding an order or shipment, please contact:

DERKALT

Business Address:
Cevizli Mah. Zuhal Cad. A Ticari Blok Apt. No:46/50
Maltepe, Istanbul, Türkiye

Email:
contact@derkalt.com

WHERE MATTER MEETS MEANING.